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Due to the nature of bedding products, we will never resell or repackage returned items that have been opened.  Therfore opened items are eligible for exchanges or store credit only, unless where the product is defective. In the event that an incorrect item was shipped to you, we will promptly send out the correct item as an exchange without additional shipping charges. Box Spring encasemnts and KleenCover products carry a 3 year manufacturer warranty.  Sofcover products carry a 10 Year Limited Warranty:

You have just purchased the newest and finest in mattress and pillow protection made with the best materials and workmanship available. Length of Warranty is 10 years from Date of Purchase. Your protector is warranted for the first 3 years non-prorated with replacement at no charge and prorated 1/10 of cost per year of use thereafter. Purchaser responsible for transportation cost. This warranty will apply only if protector is received in good condition. Structural damage caused by abuse, misuse or not properly following the care instructions will void the warranty.

MATTRESS SAFE INC is not responsible for any incidental or consequential damages resulting from the use of its products. In no event shall the responsibility of MATTRESS SAFE INC exceed the purchase price of the warranted product. This warranty will be honored with proof of purchase. The tested results from The Govmark Organization, Inc. show that the material was test to “CFR Title 16 Part 1632 (FF4-72) - Standard for the Flammability of Mattress and Mattress Pads - Ticking Substitution Procedure Part 1632.6” and received in conclusion a ‘B’ Classification. The ‘B’ Classification calls for each cigarette location. “The bottom felt shall not ignite and the char length shall not exceed one inch.”
Bed Bug Certified:
This product has been tested by a Board Certifed Entomologist. Test results show this product to pass the “Penetration - Escape Test” when dealing with infestations of bed bugs. This product when applied with proper installation is warranted to the best of our testing abilities. Mattress Safe, Inc. is not liable for damages occurring to the mattress or to the consumer.
Free FedEx Ground Shipping on All Orders*
Arrives Next Business Day to NY, NJ, MA, CT!
* Due to the FedEx "dimensional weight" cost method, shipping charges are applied to all orders that include pillows.

Helping to Protect
Since 2007

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